Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


Verified May 09, 2021

Very pleased with trupanion.

Very pleased with trupanion. Efficient straightforward

Insurer: Trupanion

By:

Useful
May 09, 2021

Truly grateful for Trupanion

Trupanion has been so amazing! The response I received after submitting my claim was so quick and friendly. Made me feel so at ease and knowing that my fur baby will always be in good hands.

Insurer: Trupanion Canada

By:

Useful
Verified May 09, 2021

Trupanion - a must have !!

Always a fast and professional response ! I have referred trupanion to everyone I know and some I don’t know but talk to them at the vet or pet store. Pet insurance a must to ensure our pets are taken care of -such a piece of mind .

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

Customer service representative was very helpful and courteous.

Customer service representative was very helpful and courteous.

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

Great service

Done very professionally and fast!

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

Lovely company!!!

I have had pet insurance for 9+years with Trupanion and it has been a successful and seamless experience. I have recommended Trupanion many times and will continue!

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

The rep was very helpful and was sure to give me all the information I needed.

The rep was very helpful and was sure to give me all the information I needed.

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

Thankful for Great Pet Insurane

They are always so helpful and the turn around on refunding my money is very fast.

Insurer: Trupanion

By:

Useful
Verified May 09, 2021

Very easy to chat and get explanations of coverage and very straight forward.

Very easy to chat and get explanations of coverage and very straight forward.

Insurer: Trupanion

By:

Useful
May 09, 2021

Great customer service.

Great customer service. Easy submitting process

Insurer: Trupanion Canada

By:

Useful

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