Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy and helpful telephone enrolment
I called in to enroll as I had some questions that weren't answered via the website. I spoke to a representative almost immediately, who was extremely professional and helpful. Very positive experience overall!
Insurer: Trupanion Canada
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Always a good experience
Always a good experience
Insurer: Trupanion
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Boomer’s story, Trupanion to the rescue!
I’ve had multiple claims and every time it was seamless. I have recommended you many times including on social media. In our dog Boomer you covered a mystery illness (1300), exploration for breathing issues that required his nose to be scoped (3000) and most recently to torn CCLs (7000 range). Boomer is only 8. The insurance has been the best thing we ever purchased. Anyone especially getting a puppy is crazy not to invest in pet insurance. It’s not a question of if you will need it. It’s a matter of when.
Insurer: Trupanion
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Every time I call everyone has been very helpful and informative and positive.
Every time I call everyone has been very helpful and informative and positive.
Insurer: Trupanion
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Exceptional Service
Very easy process and payments made in a timely manner
Insurer: Trupanion
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Fast and easy!!
Submitting an invoice is easy and the response is fast. I’m very pleased.
Insurer: Trupanion
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Friendly and professional.
Friendly and professional. Great customer service.
Insurer: Trupanion
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