Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Claim processing way too slow
Processing is way too slow. Claim was sent by fax May 3rd received email stating they received it on May 20th and said it would be another 14 business days to process. Its June 8th and still no money. Since when does a fax take 17 days to reach someone.?? Also another claim sent May18th by email received by them June 8th. Seriously thinking about going back to Trupanion insurance that I had with my last dog. They never took more than 14 days to process a claim and sometimes in as little as 7 days.
Insurer: Petsecure
By: David
Easy and helpful telephone enrolment
I called in to enroll as I had some questions that weren't answered via the website. I spoke to a representative almost immediately, who was extremely professional and helpful. Very positive experience overall!
Insurer: Trupanion Canada
By:
Always a good experience
Always a good experience
Insurer: Trupanion
By:
Boomer’s story, Trupanion to the rescue!
I’ve had multiple claims and every time it was seamless. I have recommended you many times including on social media. In our dog Boomer you covered a mystery illness (1300), exploration for breathing issues that required his nose to be scoped (3000) and most recently to torn CCLs (7000 range). Boomer is only 8. The insurance has been the best thing we ever purchased. Anyone especially getting a puppy is crazy not to invest in pet insurance. It’s not a question of if you will need it. It’s a matter of when.
Insurer: Trupanion
By:
Every time I call everyone has been very helpful and informative and positive.
Every time I call everyone has been very helpful and informative and positive.
Insurer: Trupanion
By:
Exceptional Service
Very easy process and payments made in a timely manner
Insurer: Trupanion
By:
Fast and easy!!
Submitting an invoice is easy and the response is fast. I’m very pleased.
Insurer: Trupanion
By: