Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always helpful never had problem
Always helpful never had problem
Insurer: Trupanion
By:
Customer Service
These guys are very fast at turning around a claim and even though I am distressed about some items that get excluded for various reasons, they are very responsive to provide an explanation.
Insurer: Trupanion
By:
Epilepsy is much less of a worry now
I am a huge advocate for pet insurance, specifically Trupanion. I recommend it to everyone I see with a new puppy. I have an epileptic Cattle Dog named Moose that is my whole world, and with Trupanion money is never a question in getting him the care he needs. He has met his deductible for epilepsy, and he will be covered at 90% for the rest of his life now moving forward. I rest easy knowing I can take him to an emergency clinic or specialist at any time if need be. Claims are also easy, and response time is quick! Customer service is always pleasant and helpful whenever I need them. I am beyond pleased, and grateful!!!
Insurer: Trupanion
By:
Experience was timely seamless and complete.
Experience was timely, seamless and complete. A pleasure to engage.
Insurer: Trupanion
By:
Great Company/Great People
The staff at my Vet's office filed the claim for me and Trupanion had it processed and deposited in my bank account by the next day. They're great to work with, provide an explanation of the payment amount, very fair and also caring. Trupanion has been my pets insurer since she was a puppy and I've never regretted that decision. They make the whole pet ownership experience complete!
Insurer: Trupanion
By:
Great coverage with quick and easy customer service.
Great coverage with quick and easy customer service.
Insurer: Trupanion
By:
Great immediate follow up on the claim.
Great immediate follow up on the claim. Thank you!
Insurer: Trupanion
By:
Highly Recommend
Highly recommend Trupanion! Claims are paid in less than 1 week after submission. Customer service is stellar! Submission process is a breeze online. Deductibles, once met for each condition, are met for the life of your pet! Trupanion costs more per month than most others, but I feel it's well worth it since you don't have to keep meeting a deductible every year for the same condition. Can't speak highly enough of this company!
Insurer: Trupanion
By: