Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent support from the beginning.
From the start of submitting my claim agents I worked with were supportive and thoroughly answered all questions I had. Agents were friendly and also inquired about our Cody’s well- being.
Insurer: Trupanion
By: Susan
Great!
Great Company, claim was fast and easy and they emailed me to ask how my dog Marco was doing. He had a herniated disc and had to be operated on asap. The Company was with me the whole way, and now he is healing nicely and back to his old self, one happy boy.
Insurer: Healthy Paws
By: Valerie
Easy to claim, very nice service and caring service
I would recommend Healthy Paws to all my friends. My dog had a major operation and they cover 80% of it. It was extremely easy to claim and they were very caring checking on my dog and his recovery.
Insurer: Healthy Paws
By: Stephanie
Clear and Concise Enrollment Experience
The Trupanion website was intuitive to navigate and answered every question I had. Signing up for coverage was easy, and even though some time had passed between my initial research/quote and me deciding to move forward with enrollment, I was able to quickly pick up where I had left off rather than starting the quote process all over again.
Insurer: Trupanion
By:
Always helpful & pleasant always have the answers to my questions!
Always helpful & pleasant, always have the answers to my questions!
Insurer: Trupanion
By:
awesome customer service and quick payment
awesome customer service and quick payment
Insurer: Trupanion
By:
Fabric ins Pet Insurance for Dogs
Very quick with claims. Very helpful when needed.
Insurer: Trupanion
By:
great customer service
great customer service
Insurer: Trupanion
By: