Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Clear and Concise Enrollment Experience
The Trupanion website was intuitive to navigate and answered every question I had. Signing up for coverage was easy, and even though some time had passed between my initial research/quote and me deciding to move forward with enrollment, I was able to quickly pick up where I had left off rather than starting the quote process all over again.
Insurer: Trupanion
By:
Always helpful & pleasant always have the answers to my questions!
Always helpful & pleasant, always have the answers to my questions!
Insurer: Trupanion
By:
awesome customer service and quick payment
awesome customer service and quick payment
Insurer: Trupanion
By:
Fabric ins Pet Insurance for Dogs
Very quick with claims. Very helpful when needed.
Insurer: Trupanion
By:
great customer service
great customer service
Insurer: Trupanion
By:
Great Experience
It is a seamless and easy experience to work with our vet's office and Trupanion. Thank you for helping us take care of our wonderful dog!
Insurer: Trupanion
By:
Listened and is trying to resolve issue of non payment for an item.
Listened and is trying to resolve issue of non payment for an item.
Insurer: Trupanion
By:
Review of submission process.
Wonderful insurance. Concerned representatives. Easy claims process.
Insurer: Trupanion
By:
So easy
My poor baby was vomiting and weak. The vet recommended testing and the results came back positive for pancreatitis. I couldn't wait for the office to get approval from Trupanion so I let them do what was needed and purchased medicine and food for her condition. Afraid and worried that our claim would be denied since procedures had already been done, I submitted the vet invoice and within a couple of days, had an email ensuring me that they would cover Harley's medical cost just as it was outlined when we signed up for the coverage. The app made it so easy and stress free. Love Trupanion.
Insurer: Trupanion
By: