Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Awesome insurance company
I've had my policy for 3 years, and I'm very satisfied with Pets Best. I've also recommended them to some of my friends, and they have signed up too and had a very good customer experience.
Insurer: Pets Best
By: Sebastian
Excellent Coverage
Veterinarian services are extremely expensive these days, and having pet insurance means you’re prepared when your pet has an unforeseen illness or accident that can cost thousands. My sweet dog, at age 5, developed a cataract right over his pupil, impairing his vision. Because I had such great insurance, I was able to have the cataract removed and a new lens put in, restoring his vision. Believe me, the services of a highly trained veterinarian ophthalmologist are very expensive, but Healthy paws didn’t hesitate to cover the costs per my plan. Not only did they cover the costs, my claim was processed in less than two days and the covered amount was direct deposited into my account in 4 days. Plus, if you have the need to call with a question, you’ll be helped by a very caring, animal loving individual.
Insurer: Healthy Paws
By: Allison
Reliable
Bella had several vet visits and surgery this year, and Healthy Paws was reliable and dependable…would definitely use Healthy Paws with future children (puppies).
Insurer: Healthy Paws
By: Brad and Chelsea
Amazing Customer Service.
I never had to worry about paying my bills for pet care. I could focus totally on my pet and his needs for recovery. The claims process only took a couple of days. They covered everything the policy states. No surprises. The customer service was the best I have ever experienced. I will be recommending Trupanion to all my friends with furry family members.
Insurer: Trupanion
By: Ali
The representatives that I spoke with were helpful and gave me all of the information that was needed to process the claim.
The representatives that I spoke with, were helpful and gave me all of the information that was needed to process the claim. They were always friendly and sincere.
Insurer: Trupanion
By:
The reps are always super helpful
The reps are always super helpful
Insurer: Trupanion
By:
Great service over the phone
I called late at night, was helped immediately, and was signed up and done within 5 minutes
Insurer: Trupanion Canada
By:
Because everyone I’ve spoken to has been helpful and knowledgeable.
Because everyone I’ve spoken to has been helpful and knowledgeable.
Insurer: Trupanion
By:
Because of your receptionist Kelsey
Because of your receptionist Kelsey
Insurer: Trupanion
By:
Because Trupanion has been wonderful and every member of the Trupanion team has been caring understanding and exceedingly helpful.
Because Trupanion has been wonderful and every member of the Trupanion team has been caring, understanding, and exceedingly helpful. Thank you so very much for helping me and Tucky dog during this really hard time.
Insurer: Trupanion
By: