Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Great Service!!!
Great service, questions were answered promptly in online chat.
Insurer: Trupanion Canada
By:
Prompt reply and fast service
Prompt reply and fast service
Insurer: Trupanion Canada
By:
Always so pleasant and promptly helpful.
Always so pleasant and promptly helpful.
Insurer: Trupanion
By:
customer service has been flawless
customer service has been flawless
Insurer: Trupanion
By:
First time puppy owner
Easy to talk to rep. She was knowledgeable, felt comfortable with her. Fair price for plan.
Insurer: Trupanion
By:
Fabulous customer service via 'Chat.
Fabulous customer service via 'Chat.'
Insurer: Trupanion
By:
Cat care.
Found on line claim method somewhat confusing. Found wait time for response somewhat long.
Insurer: Trupanion
By:
Pet insurance knowledge
Mary my associate was great.
Insurer: Trupanion
By:
Most amazing customer service and always extremely fast to answer rather it is by email phone or chat.
Most amazing customer service and always extremely fast to answer rather it is by email, phone, or chat. Offers tons of options to help our pets as well. Lex was awesome in helping me look into if I wanted to change my deductibles or not.
Insurer: Trupanion
By: