Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,759

Customer Service 77,058

Price Satisfaction 23,517

Other 15,655

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31641 - 31650 of 77058 results

Verified July 07, 2021

The most horrible pet insurance out there over seven years paying are seniors and they never had any intention on paying

We are seniors have paid top dollar for our pet since we have got him to make sure we had pet insurance ..You have taken our money for over 7 years with never intending to ever except a claim for our dog .To us that is fraud and a scam you should have told us 7 years ago you would be doing this ..We would have saved our very limited money .Shame on you and your company .You should be sued for stealing money from seniors knowing you are never going to except a claim ..I will for sure be social media and telling whoever with listen and TV how you operate ..You scam us seniors for sure for alot of money ..

Insurer: Pets Plus Us

By: Geraldine

Useful

July 07, 2021

My first claim with Pets Best

My pet had diarrea 4x in one nite from nothing eaten that was out of the ordinary, & in the morning she had it again along with vomiting. I visited my Vet and she performed multiple tests along with an ultrasound, leading to several prescriptions, including a special RX diet & a probiotic supplement. Now I find out PB doesnt cover any RX diets or supplements, RX or not. So out of a $1200 bill, PB sent me a check for $300, $500 of which was my deductible. I think I should have received $600-$700 back. Yes it is my first experience with PB, but they seem to NOT cover more than they cover. It took well over 4 weeks to receive reimbursement and 2 weeks to even hear back after filing. Considering the claim was thru email, thats way too long to wait for a response to a claim.

Insurer: Pets Best

By: Jeanne

Useful