Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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From the time Daisy’s coverage began in 2016 to this day I have received excellent service kindness and compassion from online and phone representatives.
From the time Daisy’s coverage began in 2016 to this day I have received excellent service, kindness and compassion from online and phone representatives. The are able to clearly answer my questions whether on the phone or online. I recommend Trupanion to anyone that listens.
Insurer: Trupanion Canada
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Customer service was great explained everything very well.
Customer service was great, explained everything very well.
Insurer: Trupanion Canada
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I dealt with Danny on the phone he was helpful and informative but until I have to make a claim I will not know how good things are.
I dealt with Danny on the phone he was helpful and informative, but until I have to make a claim I will not know how good things are.
Insurer: Trupanion Canada
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Safe
I felt safe after talking on the phone with the employee.
Insurer: Trupanion Canada
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Kayla is nothing short of amazing she helped me through a super challenging and scary morning and deserves one heck of a raise.
Kayla is nothing short of amazing, she helped me through a super challenging and scary morning and deserves one heck of a raise. Would highly reccomend her to anyone!
Insurer: Trupanion Canada
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Today I used the chat function to make a quick change to my pet's info.
Today, I used the chat function to make a quick change to my pet's info. Kat asked after both of my pets, and made sure I was aware of what the change meant for my policy. Kat was friendly and helpful, and she is the reason that Trupanion gets a 10/10 today - thanks so much!
Insurer: Trupanion Canada
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Trupanion has always been terrific and very prompt.
Trupanion has always been terrific and very prompt.
Insurer: Trupanion Canada
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Peace of mind! Love Trupanion.
Trupanion is incredible , thank you so much for the amazing service, and compassion . Trupanion has taken away so much stress for me in this difficult time.
Insurer: Trupanion Canada
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Very pleasant staff.
Very friendly to talk to! Made me feel at ease.
Insurer: Trupanion Canada
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