Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Couldn’t have done it without Healthy paws.
My experience with Healthy Paws is Amazing!!!, my dog is my son we love him, and having Healthy Paws insurance to back us up at any moment, (and I really mean ANY MOMENT) is just a breath of fresh air. He has had around 4 surgery so far 2 of them this year, and healthy paws was able to leave up to our expectations in all of them. Great Customer Service, Great response time, and the app. is so convenient when making a claim.
Insurer: Healthy Paws
By: Sabrina
Very positive overall
While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.
Insurer: Healthy Paws
By: Ross
I think you people are the greatest.
You’re entire process, from claim submission to end result, is so easy I am a fan of Trupanion as long as I have a pet.
Insurer: Trupanion
By: William
Fantastic pet insurance
Awesome customer service!
Insurer: Pets Plus Us
By: SoniA
From the time Daisy’s coverage began in 2016 to this day I have received excellent service kindness and compassion from online and phone representatives.
From the time Daisy’s coverage began in 2016 to this day I have received excellent service, kindness and compassion from online and phone representatives. The are able to clearly answer my questions whether on the phone or online. I recommend Trupanion to anyone that listens.
Insurer: Trupanion Canada
By:
Customer service was great explained everything very well.
Customer service was great, explained everything very well.
Insurer: Trupanion Canada
By:
I dealt with Danny on the phone he was helpful and informative but until I have to make a claim I will not know how good things are.
I dealt with Danny on the phone he was helpful and informative, but until I have to make a claim I will not know how good things are.
Insurer: Trupanion Canada
By:
Safe
I felt safe after talking on the phone with the employee.
Insurer: Trupanion Canada
By:
Kayla is nothing short of amazing she helped me through a super challenging and scary morning and deserves one heck of a raise.
Kayla is nothing short of amazing, she helped me through a super challenging and scary morning and deserves one heck of a raise. Would highly reccomend her to anyone!
Insurer: Trupanion Canada
By:
Today I used the chat function to make a quick change to my pet's info.
Today, I used the chat function to make a quick change to my pet's info. Kat asked after both of my pets, and made sure I was aware of what the change meant for my policy. Kat was friendly and helpful, and she is the reason that Trupanion gets a 10/10 today - thanks so much!
Insurer: Trupanion Canada
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