Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The most comprehensive and easy to make claims pet health insurance ever.
Mindy Ortiz had to be put to sleep on Nov. 16, 2020, So she did pass away. Don't know if this is going directly to Trupanion but I want to clarify that my responsibility to pay was 15% not 90%. I am very happy with the customer service I received during such a horrible moment and personal tragedy, and with the easy claim process. When Mindy was hit with an unknown cause Trupanion was always there and delivered outstandingly. I would not hesitate to recommend it highly.
Insurer: Trupanion
By: Carmen Esther
Reliable, Helpful The Best
I have had only wonderful experiences with Trupanion Insurance. My niece is a Veterinarian and she recommended it. It has been a great experience, they have answered all my questions and were very helpful when Tucker tore his ACL and had to have surgery. Having the insurance and knowing I would have help paying the bills for his surgery helped make the decision to have the procedure less stressful. Filing the claims for his bills was easy and they reimbursed me quickly for 90% of the cost after the deductible was reached. I would recommend this insurance everyone who has a pet. Thank You Trupanion
Insurer: Trupanion
By: Sharon
NO BASIS DENIAL!!!
Trupanion made our Vet send records multiple times to several different claims numbers, one for each invoice for same condition!. Trupanion denied asthma claim on pre-existing basis because one prior to coverage visit mentioned gagging with no relation to asthma or anything else. Cats gag all the time for multiple reasons. She was only recently diagnosed with asthma It is being appealed. If Trupanion does not accept, we will drop coverage.
Insurer: Trupanion
By: Glenn
Deborah -Sherwood Park Alberta
Fast, courteous and thorough.
Insurer: Trupanion Canada
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Carol was helpful and personal I like the fact that my vet can direct bill I got to talk to her dog on the phone I could tell that she is an animal lover
Carol was helpful and personal I like the fact that my vet can direct bill I got to talk to her dog on the phone I could tell that she is an animal lover
Insurer: Trupanion Canada
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Review of Trupanion Registration- SRusso
Easy straight forward policy and friendly staff
Insurer: Trupanion Canada
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Every interaction I have had with Trupanion has been pleasant and positive.
Every interaction I have had with Trupanion has been pleasant and positive. Every person I have ever spoken to has been warm and friendly. Ten Stars! ??
Insurer: Trupanion Canada
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Caring and Quick
Excellent communication, fast claims processing.
Insurer: Trupanion Canada
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Review
Great customer service experience, everything looks promising but haven’t had time to experience claims…etc yet
Insurer: Trupanion Canada
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