Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Deborah -Sherwood Park Alberta
Fast, courteous and thorough.
Insurer: Trupanion Canada
By:
Carol was helpful and personal I like the fact that my vet can direct bill I got to talk to her dog on the phone I could tell that she is an animal lover
Carol was helpful and personal I like the fact that my vet can direct bill I got to talk to her dog on the phone I could tell that she is an animal lover
Insurer: Trupanion Canada
By:
Review of Trupanion Registration- SRusso
Easy straight forward policy and friendly staff
Insurer: Trupanion Canada
By:
Every interaction I have had with Trupanion has been pleasant and positive.
Every interaction I have had with Trupanion has been pleasant and positive. Every person I have ever spoken to has been warm and friendly. Ten Stars! ??
Insurer: Trupanion Canada
By:
Caring and Quick
Excellent communication, fast claims processing.
Insurer: Trupanion Canada
By:
Review
Great customer service experience, everything looks promising but haven’t had time to experience claims…etc yet
Insurer: Trupanion Canada
By:
Think of your pets future
I got a puppy that unfortunately has developed a urinary track problem. Trupanion has been a great investment for her due to vet Bill's. I would recommend anyone looking for pet ins to definitely use trupanion! Great service and claims are processed quickly!
Insurer: Trupanion Canada
By:
Friendly and efficient
I had some quick questions prior to enrolling and connected with Kevin, the online chat rep who was very friendly and quick to answer my questions. When I tried to enroll online afterwards, the page wouldn’t load so I called into their phone support and only had to wait a minute before Kathleen was able to assist me. She was friendly and efficient as well. The whole process went quite smoothly!
Insurer: Trupanion Canada
By:
I have been with this company now for awhile and the Customer service is excellent
I have been with this company now for awhile and the Customer service is excellent
Insurer: Trupanion Canada
By: