Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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All of the customer reps are so friendly and professional.
All of the customer reps are so friendly and professional. I can't thank trupanion enough for their support
Insurer: Trupanion Canada
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Amber gave concise instructions in response to a question about submission of a claim.
Amber gave concise instructions in response to a question about submission of a claim. Pleasant and expressed concern and care about my dog Daisy.
Insurer: Trupanion Canada
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Above and beyond
Awesome customer service by Stephanie! Very friendly, knowledgeable and kind.
Insurer: Trupanion Canada
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Because the customer seevice agent was nice and really clear in her explanation thanks.
Because the customer seevice agent was nice and really clear in her explanation thanks.
Insurer: Trupanion Canada
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Cannot day anything negative about Trupanion.
Cannot day anything negative about Trupanion. They have totally looked after Cali in her time of need. No stress at all when assisting me, and they always say give Cali a hug for us when they end the call.
Insurer: Trupanion Canada
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Great service knowledgeable pleasant patient staff
Great service knowledgeable pleasant patient staff
Insurer: Trupanion Canada
By:
Great service quick response for questions
Great service quick response for questions
Insurer: Trupanion Canada
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Having dealt with a serious health problem with our puppy Trupanion was very helpful.
Having dealt with a serious health problem with our puppy Trupanion was very helpful. It is not as helpful for everyday needs.
Insurer: Trupanion Canada
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Online sign up is easy.....when it's working.
Most of the signing up on the website went well, it was easy, but the end of it didn't work. It just kept 'loading'. So I ended up having to call and finish the sign up.
Insurer: Trupanion Canada
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James Earl Elliot Pitre (JEEP) It is all about my dog.
Person on phone was very kind, pleasant and polite.
Insurer: Trupanion Canada
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