Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Not helpful
I have been trying to take a dog they we no longer have off of my policy since last July and they told me I have to call but no one will answer.
Insurer: Pets Best
By: Justin
This is a total scam
Pet's Best is a scam. Their BBB ratings are terrible. I canceled my policy and they charged me anyway. Then when I notified them, they refunded me for the portion of the month "they covered." They shouldn't have charged me at all since I had canceled. The reason I canceled is because my dog isn't covered unless I've paid for a $1,400 dental exam and cleaning. That is not clear at all in the policy. Their customer service is unresponsive and incapable of listening and can't solve problems. I have asked them for a full refund but they won't respond.
Insurer: Pets Best
By: Robin
Great pet insurance company
My girl has been ill on and off since I got her. Needless to say the veterinary expenses and hospitalizations as well as the frustration of seeing my dog sick is devastating. I am thankful that Healthy Paws so far has not let me down. The customer service folks are always helpful and kind. I find that they pay in a timely matter and keep me posted.
Insurer: Healthy Paws
By: Pat
All of the customer reps are so friendly and professional.
All of the customer reps are so friendly and professional. I can't thank trupanion enough for their support
Insurer: Trupanion Canada
By:
Amber gave concise instructions in response to a question about submission of a claim.
Amber gave concise instructions in response to a question about submission of a claim. Pleasant and expressed concern and care about my dog Daisy.
Insurer: Trupanion Canada
By:
Above and beyond
Awesome customer service by Stephanie! Very friendly, knowledgeable and kind.
Insurer: Trupanion Canada
By:
Because the customer seevice agent was nice and really clear in her explanation thanks.
Because the customer seevice agent was nice and really clear in her explanation thanks.
Insurer: Trupanion Canada
By:
Cannot day anything negative about Trupanion.
Cannot day anything negative about Trupanion. They have totally looked after Cali in her time of need. No stress at all when assisting me, and they always say give Cali a hug for us when they end the call.
Insurer: Trupanion Canada
By:
Great service knowledgeable pleasant patient staff
Great service knowledgeable pleasant patient staff
Insurer: Trupanion Canada
By:
Great service quick response for questions
Great service quick response for questions
Insurer: Trupanion Canada
By: