Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent website.
Excellent website. Chat function on website is fantastic. Nyssa was very responsive to my questions, and quickly responded and cleared everything up!!
Insurer: Trupanion Canada
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Trupanion Claims
Always fast and efficient!
Insurer: Trupanion Canada
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Fast and friendly customer service!!
Excellent assistance over the phone when I had issues enrolling via internet
Insurer: Trupanion Canada
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Highly recommended, fast and easy sign up.
Great customer service when asking a lot of questions, friendly and helpful. Explained the different policies to help us choose the right one for us and our fur baby.
Insurer: Trupanion Canada
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Peace of Mind
I still can't wrap my head around how easy you make the claims process. You send email saying "We got it from here" and you really do! It's very comforting to know that I have Trupanion coverage for both my boys.
Insurer: Trupanion Canada
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Another great service experience…
It is never easy when your fur baby is ill, but Trupanion has once again provided professional and efficient service so that I can focus on taking care of my pup. Thank you…
Insurer: Trupanion Canada
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Thank You
It was a stress reliever know I never had to worry about any thing while going through a difficult time with my doggie .
Insurer: Trupanion Canada
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Fabulous!!!
It was easy, informative, and straight forward.
Insurer: Trupanion Canada
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Good once you understand what to do
Overall the experience was fast and relatively painless. I have never used pet insurance or submitted a claim before, so it would have been helpful for it to lay out exactly what I wanted. Once I figured out what to do, it was pretty straightforward - fill out the forms, list all previous vets, and then submit the invoice. I wish Trupanion was attached to my vet to make this easier. I got back a large portion of what I had spent, so that was nice! Would definitely recommend pet insurance to anyone.
Insurer: Trupanion Canada
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Panda
Service is prompt and friendly and all the information you need to understand the claim is given
Insurer: Trupanion Canada
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