Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Satisfied Long Term Customer
We have been a Healthy Paws client for 10 plus years now and will remain with Healthy Paws as long as we have dogs in our lives. Healthy Paws is easy to work with, very responsive, and cover pretty much everything outside of normal wellness exams. We tried other pet insurers before settling on Healthy Paws and the difference in service levels is significant.
Insurer: Healthy Paws
By: Charles
Healthy Paws is a MUST for Pet Owners
Healthy Paws has been a lifesaver for our family, I wouldn’t own a pet without it. I recently had to take my dog in for Emergency Care for ingesting ibuprofen, and she needed a 3 day stay including medication for her after care. Not having to question how to pay for the care she needed was huge. It was so easy to upload the invoice to start a claim through the app, and it was processed within 2 days, with constant communication. The customer care team even followed up to see how she was doing. I highly recommend Healthy Paws for their ease of use, care, and quick processing and reimbursement.
Insurer: Healthy Paws
By: Desiree
Poor claim communications
Our claim kept on getting delayed for more information. If I wasn’t diligent in follow up I would have never known. There was *no* communication from the company to me about what was needed. Only my calls to customer service and insistence that I speak to someone further up the chain resolved the issues. Deeply disappointed. After years of paying premiums for our dog (and cat) our first claim in 7 years was a circus. Now we are stuck with them, for better or worse, because of the universal pre-existing clauses in all per policies. Caveat Emptor.
Insurer: Trupanion
By: Jeffrey
This insurance does not cover any of the typical expenses. It is very confusing and misleading. They don't call you back.
I submitted over a $1,000 expense and after two months was told that none of the charges qualify for reimbursement. Out of the $1,000 claim, only $80 is applicable towards deductible. I tried calling, and after waiting on the phone for a hour, had to hang up. I have left two messages and no call back. I'm very dissatisfied with this transaction and ask that you cancel this policy immediately. Masoud Sepahi 949-375-6599.
Insurer: Pets Best
By: MASOUD
Trupanion is the best.
Fast and efficient service. Knowledgeable and friendly staff.
Insurer: Trupanion Canada
By:
All my questions were answered completely
All my questions were answered completely
Insurer: Trupanion Canada
By:
Cassandra was awesome.
Cassandra was awesome. Very helpful Kudos to her
Insurer: Trupanion Canada
By:
great service
easy to file a claim and quick response
Insurer: Trupanion Canada
By:
Great customer service!
Great customer service!
Insurer: Trupanion Canada
By:
Helpful and quick
Helpful and quick
Insurer: Trupanion Canada
By: