Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent coverage, compassionate, quick reimbursement, wellness program is really helpful, great customer service.
Embrace offered excellent rates and their wellness program is a real help with maintenance. My dog, Sam, had to be euthanized this year and Embrace covered the cost. My dog Bip, needed dental work and Embrace covered that. Barney, a standard poodle, needed grooming throughout the year and with the wellness program I was reimbursed for his upkeep. The best part of Embrace other than their timely payments, is that unlike other pet insurance companies I've used, Embrace does not try to deny claims. Their customer service reps are excellent - informative, patient, compassionate, really know the Embrace policies, and actually assist in getting the claims paid.
Insurer: Embrace
By: Eva
Happy Owner
I've had Healthy Paws over 5 years now for my two Cockers Spaniels. My older one has some health challenges and has had a few surgeries. Healthy Paws has always been really easy to work with to submit a claim and get reimbursed quickly. It's great knowing that if something is going on with my dogs health that I don't have to worry about the financial burden while making sure my pet get's the best care possible. I would recommend Healthy Paws to anyone the needs great affordable health care for their pets. Sincerely, Collin
Insurer: Healthy Paws
By: Collin
Slow to process, slow to pay, don't investigate fully.
They denied my first claim out of hand, without paying attention to what the claim is actually for - which is a completely new condition, contrary to the preexisting condition they assumed the claim was for. I'm now filing an appeal for this claim. They took 6 weeks to pay on a Wellness claim for a $30 medication, after initially being unable to locate where the payment had gone to. Super slow in processing and paying out Wellness medication claims, despite advertising on their site that they "strive to make their claims process fast and easy" and you will "get cash back, fast". The 8 stars are for the very nice and helpful customer service people on the phone - at least they've got THAT going for them. I'm shopping around for another company right now. I wouldn't recommend them.
Insurer: Pets Best
By: Vickey
Will claim to reach out to your vet for records (and don't) and then deny your claim
Pets Best has denied multiple claims of mine with a note that says they reached out to my vet "numerous times" and could not get the information they needed. After a quick call with my vet, I learned that they did not have a record of Pets Best ever reaching out and they immediately sent the info I needed for my claims. At this point, customer service has told me that they will reopen my claims, but I haven't heard anything for weeks. They seem to look for any excuse to deny a claim for covered issues. I highly recommend that you look elsewhere.
Insurer: Pets Best
By: John
Best pet insurance EVER!
We have 5 miniature dachshunds who are all insured through Healthy Paws. I have had to file a few claims in the past 2 years and it has always been a seamless process, quick and easy. I’m writing this review now because Healthy Paws has went above and beyond with helping us through the process as one of our dachshunds had IVDD, which required surgery and then unfortunately had a GI blockage requiring emergency surgery 2 weeks later. Customer service was fabulous with communicating, collecting the medical records from the different surgeons, specialists, etc. I was elated to find out our policy covered acupuncture as well because it is highly recommended during the recovery period. I cannot say enough how grateful I am to have found Healthy Paws as they definitely helped lighten the financial burden and made it easy! An account manager even reached out to us to check on Woodstock after his surgeries, which made me feel like they truly care about their clients.
Insurer: Healthy Paws
By: Danielle
Excellent website.
Excellent website. Chat function on website is fantastic. Nyssa was very responsive to my questions, and quickly responded and cleared everything up!!
Insurer: Trupanion Canada
By:
Trupanion Claims
Always fast and efficient!
Insurer: Trupanion Canada
By:
Fast and friendly customer service!!
Excellent assistance over the phone when I had issues enrolling via internet
Insurer: Trupanion Canada
By:
Highly recommended, fast and easy sign up.
Great customer service when asking a lot of questions, friendly and helpful. Explained the different policies to help us choose the right one for us and our fur baby.
Insurer: Trupanion Canada
By:
Peace of Mind
I still can't wrap my head around how easy you make the claims process. You send email saying "We got it from here" and you really do! It's very comforting to know that I have Trupanion coverage for both my boys.
Insurer: Trupanion Canada
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