Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Consistent great customer service before and after purchasing a policy.
Consistent great customer service before and after purchasing a policy.
Insurer: Trupanion Canada
By:
I believe the coverage of exam fee and taxes would move the needle up.
I believe the coverage of exam fee and taxes would move the needle up. However, the agent was great at explaining the details.
Insurer: Trupanion Canada
By:
I've recommended Trupanion to several of my family members friends and colleagues.
I've recommended Trupanion to several of my family members, friends, and colleagues. I've only ever had positive experiences dealing with claims and customer services. Trupanion staff have been super prompt, compassionate, and reliable, making vet bills much less stressful for me and my husband. Our cat was able to receive the surgery that he needed, thanks to Trupanion <3
Insurer: Trupanion Canada
By:
Kat provided great help!
Kat provided great help!
Insurer: Trupanion Canada
By:
Kindness and caring of all the staff I have spoken with.
Kindness and caring of all the staff I have spoken with. Speed of which requests are taken care of.
Insurer: Trupanion Canada
By:
Mary was very helpful and was able and willing to answer any questions I had concerning the policy for Ruby.
Mary was very helpful and was able and willing to answer any questions I had concerning the policy for Ruby. Thank you so much!
Insurer: Trupanion Canada
By:
My request to change banking information was handled easily and was a pleasant transaction.
My request to change banking information was handled easily and was a pleasant transaction. Camille was clearly very competent and was able to make the changes with ease. Very pleasant interaction.
Insurer: Trupanion Canada
By:
Fast and Efficient Pet Insurance
My two younger cats are insured with Trupanion and although I don't make frequent claims, when I do I find the service to be extremely swift, friendly and efficient. In contrast my two older cats were insured with Pet Secure and there is no comparison in the service provided by the two insurers. The latter provider was so difficult to deal with and so miserly with their settlements that I terminated my policies with that insurer.
Insurer: Trupanion Canada
By:
The person Megan carlen was super great and the policy is easy to understand and price is good
The person Megan carlen was super great and the policy is easy to understand and price is good
Insurer: Trupanion Canada
By:
They are great to deal with and I have heard wonderful things from various people that use it.
They are great to deal with and I have heard wonderful things from various people that use it.
Insurer: Trupanion Canada
By: