Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent service
Excellent service
Insurer: Trupanion Canada
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Good friendly service
Good friendly service
Insurer: Trupanion Canada
By:
Always the best service with Trupanion I am very happy and have told many friends about Trupanion customer service and claims department are great to deal with.
Always the best service with Trupanion, I am very happy and have told many friends about Trupanion, customer service and claims department are great to deal with. :)
Insurer: Trupanion Canada
By:
Anyone at trupanion is always knowledgeable and helpful.
Anyone at trupanion is always knowledgeable and helpful. They have a special way of making you feel valued and not just a number. They always care and put effort into personalizing their emails.
Insurer: Trupanion Canada
By:
Because Trupanion is simply amazing and the customer service is second to none
Because Trupanion is simply amazing and the customer service is second to none
Insurer: Trupanion Canada
By:
Melissa was awesome.
Melissa was awesome. She dealt with my issue in a quick, clear, and no-nonsense manner.
Insurer: Trupanion Canada
By:
Pleasant experience.
Timely, helpful and responsive. Clear explanation as to what was and was not covered when claim was submitted.
Insurer: Trupanion Canada
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Well - a perfect score would mean there wouldn't be any room for growth.
Well - a perfect score would mean there wouldn't be any room for growth. Colette was amazing! Thank-you for her fabulous customer service!!
Insurer: Trupanion Canada
By:
Trupanion is great !
When speaking with the staff at Trupanion, I have found everyone to be extremely knowledgeable, helpful and compassionate. The service and response received with claims is fast and efficient. Greatly appreciated !
Insurer: Trupanion Canada
By:
You guys are always really friendly and knowledgeable I'm barely ever on hold and you guys are willing to spend as long as it takes to make sure I have all my questions answered.
You guys are always really friendly and knowledgeable, I'm barely ever on hold and you guys are willing to spend as long as it takes to make sure I have all my questions answered.
Insurer: Trupanion Canada
By: