Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Your company is the greatest.
Good customer service and fast response on claims.
Insurer: Trupanion
By: Celine
Slow and unprofessional. Avoid.
Slow, misleading, poor communication.
Insurer: Pets Best
By: James
Highly recommend Healthy Paws pet insurance
My dog recently had to undergo an X-ray, MRI and multiple blood tests. I used Healthy Paws mobile app which makes it SO easy to submit a claim. And, they're very quick to approve. It made this anxious dog mama less worried knowing the insurance process was smooth and painless! I HIGHLY recommend pet insurance through Healthy Paws. Nothing but great experiences so far!
Insurer: Healthy Paws
By: Karlee
Excellent service
Excellent service
Insurer: Trupanion Canada
By:
Good friendly service
Good friendly service
Insurer: Trupanion Canada
By:
Always the best service with Trupanion I am very happy and have told many friends about Trupanion customer service and claims department are great to deal with.
Always the best service with Trupanion, I am very happy and have told many friends about Trupanion, customer service and claims department are great to deal with. :)
Insurer: Trupanion Canada
By:
Anyone at trupanion is always knowledgeable and helpful.
Anyone at trupanion is always knowledgeable and helpful. They have a special way of making you feel valued and not just a number. They always care and put effort into personalizing their emails.
Insurer: Trupanion Canada
By:
Because Trupanion is simply amazing and the customer service is second to none
Because Trupanion is simply amazing and the customer service is second to none
Insurer: Trupanion Canada
By:
Melissa was awesome.
Melissa was awesome. She dealt with my issue in a quick, clear, and no-nonsense manner.
Insurer: Trupanion Canada
By:
Pleasant experience.
Timely, helpful and responsive. Clear explanation as to what was and was not covered when claim was submitted.
Insurer: Trupanion Canada
By: