Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Trupanion sign up
Had a problem doing it online had to get a tech on the phone to help. His price did not match my online price. Had to go with his price.
Insurer: Trupanion
By:
Hannah was polite and helpful
Hannah was polite and helpful
Insurer: Trupanion
By:
Trupanion is the best
I don’t know how I would have been able to provide Scarlett with the health care she needed without Trupanion. Vet bills are so high now a days. Trupanion processes claims and payments quickly. I am not sure whether or not I will get another cat but, if I do, it will be covered by Trupanion from day one. Thank you for wonderful service for my precious little angel while she was alive.
Insurer: Trupanion
By:
I was provided with excellent customer service.
I was provided with excellent customer service. Jordan was very knowledgeable about the product, professional in his communication and courteous. I was inquiring about changing my deductions and needed to know the affect it would have on the premium. The chat was straight forward and I was given the opportunity to download the script; which I did.
Insurer: Trupanion
By:
It is a good company--reliable customer-friendly easy to use.
It is a good company--reliable, customer-friendly, easy to use.
Insurer: Trupanion
By:
Customer service review
The girl that helped was very nice and knowledgeable. Time will tell how I like the company and experience with them.
Insurer: Trupanion
By:
Trupanion always handles my claims in a professional and timely fashion.
Trupanion always handles my claims in a professional and timely fashion. The team members are always caring, compassionate and helpful. They make taking care of my pet's illness more manageable.
Insurer: Trupanion
By:
I would definitely recommend trupanion because they make the claim process simple and easy which is so helpful especially when we owners already are dealing so much emotionally with what’s happening with our pet
I would definitely recommend trupanion because they make the claim process simple and easy, which is so helpful especially when we owners already are dealing so much emotionally with what’s happening with our pet
Insurer: Trupanion Canada
By:
Pet Insurance
Knowledge and polite telephone personnel and sales agent
Insurer: Trupanion Canada
By: