Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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come on guys, $6K in premiums for this?
3 weeks later no movement or communication on claim. a followup appt claim was also submitted and immediately deemed as less than deductible. because they never processed the original claim!!
Insurer: Trupanion
By:
A wise decision
Friendly, well informed, explains things in understandable terms, good follow-up. All this builds confidence that selecting Trupanion was the right choice.
Insurer: Trupanion
By:
Satisfied customer
Great customer service, quick responses!
Insurer: Trupanion
By:
Melissa A.
My claim was handled quickly and every step was clearly communicated along the way!
Insurer: Trupanion
By:
Overall have been very responsive nice and helpful
Overall have been very responsive nice and helpful
Insurer: Trupanion
By:
Submitting claims
Quick and clear communication regarding my submitted claims. Submitting claims is fast and efficient.
Insurer: Trupanion
By:
The best insurance company ever
Super easy to file the claim and immediate reimbursement for approved expenses
Insurer: Trupanion
By:
Peace of Mind
The person I spoke with was very patient, courteous and answered all my questions. There was no pressure just solid information. I feel very confident that I made the right decision to go with Trupanion.
Insurer: Trupanion
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