Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Happy that I chose Spoit
We bought Max home when he was 3 months. I did some research on pet insurance and went with SPOT in the same month. Had a good experience with them while shopping and they walked me over the policy and answered all my questions and did not push me at all. He started having allergies within 4 months and we had to take him to vet often for his medications. He also had some GI issues. I have filled all of my claims including prescription food and got good service with SPOT and got reimbursed for their part. I am able to afford and keep Max happy only because SPOT is supportive. Also when I contact their customer service, I get a good response and members are respectful and caring. I am happy that I chose SPOT. The only reason I gave 9 rating instead of 10 is the time for the claims to be processed. They do process within the said time and no delays so far but once we submit the claim, it just says processing and it is a waiting game. I wish we could have some updates so we know what is going on.
Insurer: Spot
By: Arti
First experience was excellent!
This was my first time using pet insurance and I have to say I was pleasantly surprised at how easy it was and the responsiveness. I hope I don’t have to use it too often but now I know if I do it will be an easy process.
Insurer: Pets Best
By: Sharon
Happy that I chose Spoit
We bought Max home when he was 3 months. I did some research on pet insurance and went with SPOT in the same month. Had a good experience with them while shopping and they walked me over the policy and answered all my questions and did not push me at all. He started having allergies within 4 months and we had to take him to vet often for his medications. He also had some GI issues. I have filled all of my claims including prescription food and got good service with SPOT and got reimbursed for their part. I am able to afford and keep Max happy only because SPOT is supportive. Also when I contact their customer service, I get a good response and members are respectful and caring. I am happy that I chose SPOT. The only reason I gave 9 rating instead of 10 is the time for the claims to be processed. They do process within the said time and no delays so far but once we submit the claim, it just says processing and it is a waiting game. I wish we could have some updates so we know what is going on.
Insurer: Spot Canada
By: Arti
Vermont dog mama!
Always a speedy response telling us that you received my claim as well as payments. Thank you!
Insurer: Trupanion
By:
always easy to deal with customer service.
always easy to deal with customer service. always friendly and caring !
Insurer: Trupanion
By:
Always prompt and efficient responses
Always prompt and efficient responses
Insurer: Trupanion
By:
Always Satisfied
As always. processing a claim with Trupanion is painless. Thank you for all that you do and as quickly as you do it. Rich V
Insurer: Trupanion
By:
Because the service is amazing
Because the service is amazing
Insurer: Trupanion
By: