Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fantastic company
Fantastic company, such ease with direct billing. Never had any problems with claims. Thanks Trupanion
Insurer: Trupanion Canada
By: Karen
Absolutely recommend.
Absolutely recommend. She was amazing to work with.
Insurer: Trupanion
By:
Another occurrence of "we never received it" from Trupanion.
Another occurrence of "we never received it" from Trupanion. This has happened many times in the years I've been a customer. Not sure where faxes or emails go but there must be a Bermuda Triangle of sorts in your offices. I do recommend Trupanion but with caveats that they are slow to pay, prone to losing submissions.
Insurer: Trupanion
By:
Because I only had 1 easy question.
Because I only had 1 easy question.
Insurer: Trupanion
By:
Trupanion is not a stress test for human
Chloe's diagnostic testing has been stressful, but not the insurance claims to Trupanion. Trupanion's almost immediate response and payment to the vet has been perfect.
Insurer: Trupanion
By:
Excellent customer service and great claims processing
Excellent customer service and great claims processing
Insurer: Trupanion
By:
Excellent service.
Excellent service. Fantastic insurance.
Insurer: Trupanion
By:
Exceptional customer service!
Exceptional customer service!
Insurer: Trupanion
By: