Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Claims process is confusing.
Claims process is confusing. It's implied that by uploading an invoice and filling in the questions, the process is over. However a claim was made internally and the invoiced was not saved by Trupanion? The support person was very patient and nice. Thank you Jordan!
Insurer: Trupanion
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Efficient and immediate response from Trupanion.
Efficient and immediate response from Trupanion. I appreciate that.
Insurer: Trupanion
By:
Excellent snd timely service.
Excellent snd timely service.
Insurer: Trupanion
By:
Great phone customer service and what seems to be a very simple claims procedure.
Great phone customer service and what seems to be a very simple claims procedure. This is my first claim in the three years that I have had the policy. I am hoping that reimbursement will be as easy!
Insurer: Trupanion
By:
happy with the service and the plan very happythat insurance will pay dr direct and ii just have to make up the difference thanks
happy with the service and the plan very happythat insurance will pay dr direct and ii just have to make up the difference thanks
Insurer: Trupanion
By:
I have a claim pending that was rejected for reasons that seem like a "knee-jerk" reaction rather than trying to gain an understanding about "pre-existing conditions" that didn't exist in this case.
I have a claim pending that was rejected for reasons that seem like a "knee-jerk" reaction rather than trying to gain an understanding about "pre-existing conditions" that didn't exist in this case. I chose Trupanion as an insurance provider that looks to help its insureds rather than looking for reasons NOT to pay a claim. At least that's the impression I'm left with resulting this claim so far. The reason I didn't mark it down with a lower score is a result of the superb handling of my questions and concerns on the Chat with "Kat". She was very polite, helpful, friendly and represented Trupanion in a very customer-focused fashion that I would have expected.
Insurer: Trupanion
By:
informative responsive polite
informative, responsive, polite
Insurer: Trupanion
By:
It was great and fast
It was great and fast
Insurer: Trupanion
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