Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I LOVE TRUPANION!
Always pleasant reps., very knowledgeable, very thorough if you have any questions you might not understand. ????
Insurer: Trupanion
By:
TRUPANION....YOU ROCK!!!!!
As always, my Claim was processed quickly, payment was speedy. I can't thank TruPanion enough for everything! Quincy, Irish Wolfhound is 8+, and has been with TruPanion since a puppy. I have nothing but Thank You s for TruPanion helping me to keep all of my dogs healthy.
Insurer: Trupanion
By:
Because the claim form that was submitted by the vet was incorrect and the Trupanion representative was able to see the real reason for the claim after I clarified it to her.
Because the claim form that was submitted by the vet was incorrect and the Trupanion representative was able to see the real reason for the claim after I clarified it to her.
Insurer: Trupanion
By:
Bear Kitty Care
Called to ask a question and got a good response.
Insurer: Trupanion
By:
Insurance for people should be as good.
Claim filed electronically on a weekend and paid within a matter of hours. Superior service! My dog and I thank you.
Insurer: Trupanion
By:
Easy and Quick
Entire process to submit a claim was easy and quick! Full explanation of benefits was included in determination of claim. Highly recommend Trupanion!
Insurer: Trupanion
By:
Trupanion is the best!
I could not be more pleased with the coverage provided, the reasonable cost, and the compassion of your company that I felt with my contact person Stephanie.
Insurer: Trupanion
By:
Trupanion has always had exceptional customer service and has always been able to work with me if I am unable to pay my monthly premium.
Trupanion has always had exceptional customer service and has always been able to work with me if I am unable to pay my monthly premium.
Insurer: Trupanion
By:
Satisfied client!!!
Always great
Insurer: Trupanion Canada
By:
Excellent Experience and Service
Excellent service - very straightforward.
Insurer: Trupanion Canada
By: