Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Linnie
Trupanion Insurance made my visit to the Animal hospital today so easy and so helpful. I had no idea how quickly Trupanion can connect with the hospital office and have everything taken care of, on their part, in a matter of minutes. What a pleasant surprise! Thank you Trupanion!
Insurer: Trupanion Canada
By: Linda
Disgusting customer service and hold times
Took too long to deny claim and longer to deny appeal even though my cat probably would have starved to death without urgent vet care. Each time I would call it was a minimum of a 20 minute hold (longest was 45 minutes) until someone would pick up. Then, the rep could not answer anything at all. I called Sept. 7 to find out about my appeal. The rep had no way of answering. Received denial in the mail on Sept. 13th. It was dated Sept. 6. Why do the reps have no answer? My hold time to cancel my policy was only 4 minutes. They claimed to have hired a bunch of people recently.
Insurer: Pets Best
By: DAVID
I am a customer. Paid up as soon as they received all the bills from our vet and big hospital that handles cases like Mylo had.
Definitely and excellent company and very easy and caring when you need to talk to them on the phone.
Insurer: Trupanion
By: linda
Healthy Paws Rocks!
I can't say enough good things about Healthy Paws Pet Insurance! I enrolled my cute puppy, Abbey, in the program as soon as I adopted her, and it was a great decision. Claims are ridiculously easy to file. Seriously, if it takes you longer than 5 minutes to file your claim with Healthy Paws, you're probably doing it wrong. Claims are paid very quickly (one time, it was done on the same day!). Their customer service is outstanding. Abbey recently had a severe bout with pancreatitis. She was hospitalized for one week. We thought we were gonna lose her. But she pulled through (she's a fighter!). When it was over with, we had a bill from the emergency vet hospital for $10,000. Yep, $10K. I filed my claim with Healthy Paws in 5 minutes, and within 5 business days I received a reimbursement of $7,500 direct deposited in my bank account! They paid 80% of Abbey's $10K vet bill, with absolutely zero questions asked. I hate to think what our choices may have been forced to be if we didn't have Abbey enrolled in Healthy Paws. If you're looking for the absolute top-notch health insurance for your fur baby, Healthy Paws is it!
Insurer: Healthy Paws
By: Gary
So thankful for Trupanion
Yesterday was one of the worst days of my life as a pet owner. Dexter's condition changed so quickly and I was dealing with so much stress and emotion. I received excellent and fast care from my vet, but knowing that Trupanion had my back too left me with one less thing to worry about. Direct billing isn't an option at my clinic, but the efficiency in which you processed my claim is astounding. Thank you for your kind message and thank you for being there for me and Dexter. I made sure Dexter got some extra loving for you <3 Keep up the awesome work.
Insurer: Trupanion Canada
By: Ruth
Customer service
Customer service
Insurer: Trupanion
By:
Excellent customer service
Excellent customer service
Insurer: Trupanion
By:
fast efficient accurate information
fast, efficient, accurate information
Insurer: Trupanion
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Gabby was very informative !
Gabby was very informative ! She knows a lot about your pets and their coverage needed to care for your pets . Gabby is very helpful and knowledgeable. Gabby truly knows! I highly recommend Trupanion!
Insurer: Trupanion
By:
Benjamin’s Mom
I already recommended Trupanion to many. Excellent experience from the representative I spoke with regarding the accident with my pup to the online database (so easy) to the payouts. Communication response was quick and clear during the entire process.
Insurer: Trupanion
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