Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Not getting answers
I signed up my newly adopted senior dog in June. In August he had an "event" while out walking and lost a lot of mobility in his back end. I submitted my first claim on Aug 25 and now at Sept 22 still have not heard a thing. I sent an email to ask when they might finish their review of my claim and all I got back was a survey to fill out. My dog needs further medical care. He is seeing a neurologist soon. I have no idea if I have coverage or not. When I got my coverage they made a big list of exclusions from his medical records which even includes ear hematomas because he had one. I am sorry I did not read all the google reviews before signing up because now I feel I made a BIG MISTAKE!!! My other dog is insured under Trupanion and their service and response times are excellent!
Insurer: Pets Plus Us
By: Marion
Best company to work with, great people, great results
I have had Trupanion pet insurance for my sweet dog SaDee January. This company has proven to be reliable and responsive before covid and during covid unlike so many other companies. I am so glad I did my research when I picked a company to insure my beloved girl.
Insurer: Trupanion
By: Tam
Excellence in Insurance
Always excellent!
Insurer: Trupanion
By:
Awesome compassionate service and kindness.
Awesome compassionate service and kindness. Customer service is very professional
Insurer: Trupanion
By:
Because I have always had great service and I believe in your company.
Because I have always had great service and I believe in your company. When you worry about one of you pets and you know the cost will be expensive , this will not worry you as much when you have Trupanion.
Insurer: Trupanion
By:
Great customer service
Everyone I have talked to has been extremely knowledgeable and friendly. I have already recommended you several times
Insurer: Trupanion
By:
Excellent customer service!
Excellent customer service!
Insurer: Trupanion
By: