Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fabulous service, very caring
I highly recommend Healthy Paws! I didn’t sign up until my dog was about 3 and wish I had from puppyhood. They were always fast with their reimbursements, especially when I opted for direct deposits after uploading the vet bills. When my girl finally lost her battle with mast cell cancer, they sent a very nice note and followed up soon afterwards. I’ll be reaching back out to Healthy Paws when I’m ready to get another best friend!
Insurer: Healthy Paws
By: Beth
LOOK ELSEWHERE, CANT GET ANY WORSE
worthless, takes weeks to get any kind of response from the company, the claim will take forever, if they deny it for the wrong reasons itll take weeks more. terrible, please don't waste your time here
Insurer: Pets Best
By: Jackson
Best pet insurance!!
I never had to worry about an invoice or any unforsern problems. They are respectful compassionate and fast in dealing with Sonny's cancer treatment.
Insurer: Trupanion
By: Denise
Customer service is VERY poor. Help is never available.
We’ve had problems. Many claims are denied or considered incomplete. When we call we never get an answer or if we leave a message we don’t get a callback. I’m SO unhappy with this company.
Insurer: Pets Best
By: Joyce
Embrace- I would highly recommend it without any reservations
Great coverage and a wonderful customer service. Quick reimbursements. I ve had Embrace for almost 10years, for all my 4 kitties. Its been a life saver, because 2 of them battled serious illnesses : cancer and kidney failure. Without insurance we could not have afforded the medical treatment. I am so grateful for Embrace. One of the best decisions of my life was to get the insurance through them. Without any hesitation I am recommending it to all pet parents.
Insurer: Embrace
By: Claudia
Alexandra was very nice patient and answered all my questions.
Alexandra was very nice, patient and answered all my questions.
Insurer: Trupanion
By:
Always very helpful and knowledgeable.
Always very helpful and knowledgeable.
Insurer: Trupanion
By:
Compassionate and helpful people walked me through all the steps and were understanding and kind
Compassionate and helpful people, walked me through all the steps and were understanding and kind
Insurer: Trupanion
By: