Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent customer service
Easy to submit information and requests for reimbursement, very timely in response, very communicative. Highly recommended.
Insurer: Trupanion
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Great service!
Fast and courteous service. Could not have asked for anything more. Very helpful.
Insurer: Trupanion
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My claims are always processed fairly and very quickly which is always appreciated!
My claims are always processed fairly and very quickly which is always appreciated!
Insurer: Trupanion
By:
Fast and professional service!
My recent claim was handled promptly and correctly. As always, Trupanion provided a clear explanation of how the claim was covered and paid.
Insurer: Trupanion
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Feel that my dog is safe and protected!
Silvia provided me an excellent customer service and responded all my questions with courtesy!
Insurer: Trupanion
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Insurance as it should be.
Six and a half years of good experiences. Simple claim procedure, fairly evaluated and paid.
Insurer: Trupanion
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piece of mind for the life of my pet
the man that signed me up was informative and easy to understand and help me make the right choice with my budget plus getting the best care for my dog
Insurer: Trupanion
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The personal service is very good!
The personal service is very good!
Insurer: Trupanion
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Pet Parent
This was amazing! My dog was attacked, and we had to make an emergency trip to the vet. My vet submitted the claim on my behalf and trupanion was right back to me on their review, the detail and my payment. The check was sent to me very quickly. It was simple, easy and clear to understand.
Insurer: Trupanion
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