Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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As always Trupanion and Ian exceeded my expectations in handling my questions.
As always Trupanion and Ian exceeded my expectations in handling my questions.
Insurer: Trupanion
By:
Because everyone I've ever had contact with who works for you is friendly and responsive.
Because everyone I've ever had contact with who works for you is friendly and responsive. And you pay very quickly!!
Insurer: Trupanion
By:
Everyone is sympathetic to my concerns and good to talk to when I call.
Everyone is sympathetic to my concerns and good to talk to when I call.
Insurer: Trupanion
By:
Thank-you Trupanion. We're so glad to have this Lifetime Insurance for our dog And future pets.
First of all, I had a mobile Veterinarian come to my home for an initial visit with my miniature poodle. It was a great experience. When she was at the end of her visit and exam and a couple of small but needed procedures, she gave me a Trupanion page that told about the Trupanion services. It had a code number on it, and the vet explained how much this insurance had helped some of her patient's "parents" by saving them a tremendous amount of $ through using this plan for their unexpected treatments as well as hospitalization. Then the Vet said that since she had provided treatment for my dog, I could get a free month if I signed up for the insurance in the next 24 hours. That perked my interest, because my dog is 7 years old, and the Vet told me of 3 major problems that miniature poodles are susceptible of getting. She also said she trusts Trupanion's Insurance company completely, as it is the 2nd best rated Pet insurance in the USA. That made me curious, and I looked up more info on the internet. Next, after talking with my husband about looking into this plan for our sweet little dog. I called the Trupanion Chat line and very soon was talking with Katherine on the Chat line. I had many questions and concerns, but Katherine is clearly an expert in this field. No question was too difficult for her. I felt very comfortable and interested in her knowledge and answers. She helped me through it all, and told me to call her or if I had any concerns or questions. Once my husband and I realized this would be a great worry free plan for our dog, Kathleen offered to get us signed up with this insurance plan. We definitely are newbee's with having pet insurance, but we feel thankful and relieved to have it available for our sweet dog for the rest of her life And for any other pets we might aquire.
Insurer: Trupanion
By:
Great serviceeasy to useand most important allows policyholders to choose the veterinarian/ vet hospital that is best for their pet.
Great service,easy to use,and most important allows policyholders to choose the veterinarian/ vet hospital that is best for their pet.
Insurer: Trupanion
By:
knowledgeable helpful
knowledgeable, helpful
Insurer: Trupanion
By:
Natalie is always such a positive and bubbly personality!
Natalie is always such a positive and bubbly personality! She was able to look up to see if my Vetinary sent in my bill to trupanion for Bella.
Insurer: Trupanion
By:
quick responses to my questions simple pricing model.
quick responses to my questions, simple pricing model.
Insurer: Trupanion
By: