Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified October 18, 2021

Alexandra handled my call with great efficiency.

Alexandra handled my call with great efficiency. She gave me the information that I needed and was extremely professional and kind.

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Always have a great experience with Trupanions representatives.

Always have a great experience with Trupanions representatives.

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

ashley was very helpful!

ashley was very helpful!

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Everyone is very nice and professional and compassionate

Everyone is very nice and professional and compassionate

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Great enrollment experience

Excellent customer service! Enrolling with Dan was easy and very informative. I am extremely confident that all of Molly’s needs will be meet with Trupanion.

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Excellent service.

Excellent service. Showed actual interest in our dogs ! Clear communication

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Great customer service.

Great customer service.

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Daisy

Great person who helped us understand the policy

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Great service

Great service

Insurer: Trupanion

By:

Useful
Verified October 18, 2021

Excellent Service!

I chose this because the staff member was very kind and explained everything great.

Insurer: Trupanion

By:

Useful

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