Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified October 20, 2021

Because of the efficiency of everyone and everyone is so nice!

Because of the efficiency of everyone and everyone is so nice!

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Consistently Great protection and Great Service.

Consistently Great protection and Great Service. I have protected my cats with Trupanion since 2014. There have been various Life events related to my cats over the years from Dental Issues, operations, MRI's, etc. and each time something happens I'm so grateful that I have Trupanion Coverage and the ease of process and service they provide that gets me and my pets through whatever comes the way. I am a Big Fan of Trupanion and very highly reccommend them.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Ease of signing up.

Ease of signing up. Professional and friendly service, reasonable rates.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Efficient and professional

Efficient and professional

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Pet Lovers Rock!

I really liked Allison who helped me, she was so personal and honest! She helped me a lot and was wonderful to work with.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Natalie was very helpful and solved my issue quickly.

Natalie was very helpful and solved my issue quickly.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Noreen was very courteous and helpful in assisting me with a claim.

Noreen was very courteous and helpful in assisting me with a claim.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Patrick was very helpful.

Patrick was very helpful. He took care of the issue.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Person I spoke to was pleasant clear and knowledgeable.

Person I spoke to was pleasant, clear and knowledgeable. He explained things well and genuinely cared.

Insurer: Trupanion

By:

Useful
Verified October 20, 2021

Person I spoke too was very nice and took my info.

Person I spoke too was very nice and took my info. I could understand what he was saying and he didn't have an accent which helped a lot.

Insurer: Trupanion

By:

Useful

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