Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Alex was professional friendly took her time answering my questions Easy to understand
Alex was professional, friendly, took her time answering my questions, Easy to understand
Insurer: Trupanion
By:
Answered all questions of my questions and looked info up to make sure what she said was accurate regarding my coverage.
Answered all questions of my questions and looked info up to make sure what she said was accurate regarding my coverage.
Insurer: Trupanion
By:
Because the people I deal with are pleasant willing to get my requested info and they answer the phone quickly.
Because the people I deal with are pleasant, willing to get my requested info and they answer the phone quickly.
Insurer: Trupanion
By:
Super efficient company!
Claims are ALWAYS addressed very quickly and agents are very helpful and frirny!
Insurer: Trupanion
By:
Customer service agents are knowledgeable and kind.
Customer service agents are knowledgeable and kind. Thank you for being there!
Insurer: Trupanion
By:
Each time I’ve calledEVERY representative has been very courteous understanding professional and knowledgeable!
Each time I’ve called,EVERY representative has been very courteous, understanding, professional, and knowledgeable!!
Insurer: Trupanion
By:
Amazing worry free service thank you
Effortless for my wife and I thanks to trupanion everything was taken care of by the staff from our vet and the claim was processed very quickly can’t thank you all enough .
Insurer: Trupanion
By:
Every time I have had to contact Trupanion they have been friendly courteous and everything they could do to help me.
Every time I have had to contact Trupanion, they have been friendly, courteous and everything they could do to help me. When I get another animal friend, I will gladly use them again to help my pet.
Insurer: Trupanion
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