Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Quick and easy filing a claim
Quick efficient and friendly. Filing claims couldn’t be easier. If you have a question you will receive a prompt response.
Insurer: Trupanion
By:
Cassie's claim
Claims are handle professionally and expediently
Insurer: Trupanion
By:
Love my pets coverage!
Claims are paid quickly and the explaibatipn provided is very helpful. I Also like that I get a text keeping me updated.
Insurer: Trupanion
By:
Great Product, Great Staff.
Claims are process in an extremely timely manner. I am keep informed of the process step-by-step. Questions are answered quickly and thoroughly. A great team and a great product.
Insurer: Trupanion
By:
I got insurance to protect against the fees with chronic/catastrophic incidents.
I got insurance to protect against the fees with chronic/catastrophic incidents. I hoped to never use it. My pup’s cancer diagnosis was heartbreaking. But everyone at Trupanion has been so kind and helpful. I’ve had a few friends ask about pet insurance recommendations, and I can’t say enough good things about Trupanion.
Insurer: Trupanion
By:
Consistently Excellent Service
I have been delighted and amazed with how quickly our claims are addressed, consistently excellent service and clear communication/explanation of payments. I recommend Trupanion to every pet owner in my world.
Insurer: Trupanion
By:
Trupanion delivers.
My experience with Trupanion sofar has been great.They handle claims prompt and efficiently. I do recommend them to family and friends.
Insurer: Trupanion
By:
Reimbursement
Once I became familiar with entering claim info into the claims ap, reimbursement was a breeze. Very simple and worry free.
Insurer: Trupanion
By:
Not great but got the job done.
The hospital had trouble confirming coverage from Trupanion and my cat's emergency procedure was delayed because of this. It ended up getting resolved after his procedure. I had to sign up for a credit card to cover the down payment which was not ideal for me. I'm glad it was eventually resolved but the whole ordeal added to an already stressful situation.
Insurer: Trupanion
By:
Amazing support
Trupanion claim experience was very easy. At a time when we were overwhelmed with our pets condition we were allowed to focus on our pets actual needs. We were also very impressed with the quick processing of claims, the communication/support and well wishes from trupanion. We even received a phone call wishing our pet the best and hoping for a speedy recovery.
Insurer: Trupanion
By: