Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am glad we’ve had coverage through Trupanion for both of our mischievous (but sweet) French Bulldogs since they were puppies!
We’ve had to submit claims on a couple occasions for our sweet, but mischievous, French Bulldogs. Trupanion made it so easy. Their customer service is top notch, and they are SO efficient when processing claims. It’s moments like this when I am glad we chose Trupanion to insure our pets.
Insurer: Trupanion
By: Karrie
Healthy Paws made a stressful time better so we could focus on our pet's recovery
Our dog was involved in a pretty severe accident where he was dragged behind our dog sitter's car. He had to be hospitalized for four days, required surgery and has had a month-long recovery. Knowing we had insurance gave us so much relief as we talked through worse case scenarios with the vet hospital. The customer service line answered my calls, and the process to upload the claim was very straightforward.
Insurer: Healthy Paws
By: Lindsay
Trupanion kept her alive.
Rossi was diagnosed with bone cancer about 18 months ago. The prognosis was very poor. She passed quietly yesterday. She easily had an extra year of high quality life with us. Through Trupanion, she received the utmost in care. They had her back through the entire treatment. This was a great burden relieved from the family. The claims system worked directly with the various hospitals. It was very fast. I cannot express how impressed I have been with Trupanion.
Insurer: Trupanion Canada
By: David
My claim was denied then accepted
I have wellness insurance for all 3 pets. 3-4 months after getting insurance I got the routine shots for my pets. My claim was denied. I resubmitted it and 2/3 was approved. It’s been a hassle and I still don’t know (3weeks later) if my 3rd claim will go through. All 3 claims were put in the same day.
Insurer: Pets Best
By: M
Trupanion has been absolutely amazing to work with and I have recommended them to everyone I know
After my chocolate lab, Milo, ate something he shouldn't have (as labs do) I found myself with a $3,000 vet bill and knew I needed to find insurance for him. I ended up landing on Trupanion and I have to say, it has been an awesome experience. I don't generally write reviews for things but I just had to take a minute to do so because they have been so great. As Milo has needed to visit the vet over the years, all I have to do is take a quick snapshot of the bill (takes less than 5 minutes) and they review the claim within just a couple of days. They pay everything I thought they would and send a reimbursement promptly. They are awesome and I really do recommend them to all my friends&family.
Insurer: Trupanion
By: Ross
Best Pet Insurance Ive had!
I highly recommend Healthy Paws pet insurance!! Ive used other pet insurance companies in the past and truly appreciate everything about Healthy paws! They have a simple claims process, just snap a photo of your invoice! They are VERY fast at processing the claims and getting the money back to you! But one of my favorite things about this company is the personal care they show toward my sweet dog. He had two TPLO surgeries this year. Each time they sent an email asking about how his recovery was going and mentioned hoping my other dog was doing well too. They took the time to show they care and I appreciate them for it. The monthly cost is very reasonable and even though they don’t cover office exams, the cost of emergencies or illness is what I use them for! I accept the cost of having a pet, it’s the unexpected injuries that can catch you off guard. Having pet insurance is a way to never worry about making sure your beloved pet has the best care they can get… because you know the cost will only be a fraction of the total with Healthy Paws. Definitely get pet insurance and definitely get Healthy Paws!!
Insurer: Healthy Paws
By: Natali
I have never had such a hard time getting reimbursed for a claim on my pet. It's taken over 2 months and I am told I am missing
I have never had such a problem trying to get reimbursed for a spay. It is almost like I am being frustrated into giving up and not got through with the claim. I knew I shouldn't have got pet insurance.
Insurer: Pets Plus Us
By: Steven
Excellent Insurance
Excellent service and excellent coverage. It is tough having a dog with cancer but Trupanion makes it easier for us to fight
Insurer: Trupanion
By: Nicholas
These people are awesome- definitely 10 paws. They are fair, fast and efficient. Thank you Trupanion!
Two TPLO surgeries this year for my 7 year old Golden. Trupanion makes it so easy to submit a claim and I had payment within 4 days. At this point, I can't believe how great they have been. Their customer service has been truly Top Notch.
Insurer: Trupanion
By: Nancy