Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Dental extraction claim finally resolved
The last claim had some back and forth. Felt I had to clarify things more than once, forward the same info to more than one entity, find and provide past documents on my cat’s adoption and health records. Eventually, we got there which is the main thing. I think the extra time spent on this claim should help any future claims, if any.
Insurer: Trupanion Canada
By:
Winnie
I am not good with computer and forms but your web site made it easy for me. ??
Insurer: Trupanion
By:
Great customer support answered questions re: claim submission and assisted in password retrieval
Great customer support, answered questions re: claim submission and assisted in password retrieval
Insurer: Trupanion
By:
excellent customer service
excellent customer service
Insurer: Trupanion Canada
By:
Always great service
Always great service
Insurer: Trupanion Canada
By:
Easy to understand.
Easy to understand. Help that is available whenever you need it. Very impressed!
Insurer: Trupanion Canada
By:
Trupanion
Ellen was fantastic, explained everything. Very clearly. I feel confident that Trupanion is an amazing insurance to be enrolled with
Insurer: Trupanion Canada
By:
Best pet insurance
Fast, efficient and helpful
Insurer: Trupanion Canada
By: