Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified October 28, 2021

I am incredibly grateful for the kind reps and great service of trupanion.

I am incredibly grateful for the kind reps and great service of trupanion. I sleep better every night knowing my dog is protected and, in situations like tonight, that having trupanion means my dog gets to come home and be safe after a traumatic accident.

Insurer: Trupanion

By:

Useful
Verified October 28, 2021

Great Pet Insurance Company

Always quick and supportive no matter what the situation

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

Great and friendly customer service

Great and friendly customer service

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

I have a dog that has required the use of Trupanion many time over and I am never disappointed with the service and coverage provided by Trupanion.

I have a dog that has required the use of Trupanion many time over and I am never disappointed with the service and coverage provided by Trupanion.

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

No issues at all very up front on what is covered and what is not.

No issues at all, very up front on what is covered and what is not. Extremely quick to respond, my vet just submits.

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

Compassionate and Very Efficient

Our dog passed away after tests revealed she had a brain tumour and there were some costly expenses leading up to the diagnosis. Trupanion contacted me within hours of submitting the claim and we were reimbursed for all expenses and received payment within a week......made our lives so much easier during such a devastating time Also their compassionate team reached out and took care of us ....thank you.

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

So easy and helpful to work with

So easy and helpful to work with

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

So far it’s been easy because my vet took care of everything!

So far it’s been easy because my vet took care of everything!

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

Great insurance

Yall are awesome! I work in a vet clinic and recommend you to all our clients!

Insurer: Trupanion Canada

By:

Useful
Verified October 28, 2021

Always a pleasure and efficient.

Always a pleasure and efficient.

Insurer: Trupanion

By:

Useful

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