Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Outstanding Customer Service
The representative was very helpful, patient and had no problem repeating my questions until I understood what i was purchasing. I greatly appreciated her outstanding customer service.
Insurer: Trupanion Canada
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Great customer service and timely
Great customer service and timely
Insurer: Trupanion Canada
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Excellent
No hassle immediate service
Insurer: Trupanion Canada
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Poor follow up to claims.
The claims have been approved in good time but payment of claims is slow. I have been waiting more than 10 days for the first of four to be paid out. An inquiry sent seven days ago has not had a response.
Insurer: Trupanion Canada
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Very helpful and friendly staff.
Very helpful and friendly staff. Claims processed in a very efficient manner
Insurer: Trupanion Canada
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Agent was friendly and knowledgable
Agent was friendly and knowledgable
Insurer: Trupanion
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Easy and no pressure!
Ellen was very pleasant, knowledgeable and explained the benefits with a no-pressure approach. Plus, she helped me to find the promotional offer currently available from my vet.
Insurer: Trupanion
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Excellent service
Excellent service
Insurer: Trupanion
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Saving Smokey's Life??
I would recommend my friends and family to get Trupanion insurance because as soon as you call there is someone on the other end of the phone that is very caring for you and your pet to help out. Thank you this was the best decision I made for my very adorable doggie Smokey??
Insurer: Trupanion
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