Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
An insurance company you can count on
The service is very professional, expedient and efficient. Very pleased with the communication and consideration of each claim.
Insurer: Trupanion Canada
By:
Always awesome customer care!
Always awesome customer care! They genuinely want to help you get the best care for your fur family, anywhere you are.
Insurer: Trupanion Canada
By:
?? Happy!
Always prompt and pleasant
Insurer: Trupanion Canada
By:
Ashley answered all of my questions and showed genuine concern for my puppy.
Ashley answered all of my questions and showed genuine concern for my puppy. In a stressful time like this, I appreciated that
Insurer: Trupanion Canada
By:
fast service and good service friendly staff
fast service and good service, friendly staff
Insurer: Trupanion Canada
By:
Great coverage and follow up service
Great coverage and follow up service
Insurer: Trupanion Canada
By:
Great friendly staff and quick turn around time on claims
Great friendly staff and quick turn around time on claims
Insurer: Trupanion Canada
By:
Not Complicated
I was extremely pleased with the fact that I just had to fill in a claim form and send it as well as the vet bill that I had paid by email. Within a week, I was paid out by Trupanion!
Insurer: Trupanion Canada
By:
Karina was totally awesome right through the whole conversation.
Karina was totally awesome right through the whole conversation. Was thoughtful, sympathetic and guided us in right direction . Feit good when got off the phone . Then we got our results for application in less than 24 hrs., GueGreatssing about 12 hrs, wow
Insurer: Trupanion Canada
By: