Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Prompt claim review and payment
I appreciated the very prompt claim processing and payment after my dog was ill. I also received excellent customer service in ending the policy premium charges after my dog passed but before the claims had been processed.
Insurer: Pets Best
By: A
Go back to sleep.
Price is average,\not the best considering multiple large area restrictions. Service is slow to no existent. You can expect a new years policy before a review.
Insurer: Pets Best
By: William
Very reliable, efficient & quick!!!
Unfortunately, we needed to take our pup to the vet to induce vomiting after ingesting some Hosta plants. We found it very easy to submit our claim and the response time was extremely quick and efficient! Thank you Trupanion :)
Insurer: Trupanion Canada
By:
Quick and easy!
Always quick and easy. My vet direct biils Trupanion for our dog's diabetes supplies so it makes things uncomplicated.
Insurer: Trupanion Canada
By:
Signing up with Trupanion
Easy and quick
Insurer: Trupanion Canada
By:
Initial sign up
Everything was fast and smooth took minutes to sign up, had the options explained to me and advised according to the breed.
Insurer: Trupanion Canada
By:
Have never had issues with your company that couldn't be resolved.
Have never had issues with your company that couldn't be resolved.
Insurer: Trupanion Canada
By:
I have had the best advise and my questions have been explained very clearly to me in making the right discussions.
I have had the best advise and my questions have been explained very clearly to me in making the right discussions. They make sure all problems are fixed before letting you go. That is customer service. Keep up the great work you do.
Insurer: Trupanion Canada
By:
MHinBC
Our claim was quickly reviewed and paid out. We were very impressed with the level of service and how easy it was. We have recommended Trupanion to many of our friends with pets.
Insurer: Trupanion Canada
By:
Very pleased with service
Very pleased with service
Insurer: Trupanion Canada
By: