Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The claim took over two weeks I'm not sure where the problem was with the vet clinic or Trupanion but I had to get involved and get the records myself to send for review I don't feel this should have been my responsibility based on the amount I pay
The claim took over two weeks, I'm not sure where in the problem was, with the vetinary clinic or trupanion but I had to get involved and get the records myself to send for review, I don't feel this should have been my responsibility based on the amount I pay in premium
Insurer: Trupanion
By:
Happy Camper and Labrador Owner
Great customer service. Express billing and payments. Superb firm.
Insurer: Trupanion
By:
L’esprit tranquille avec Trupanion
Car il est très important en 2021 d’avoir une assurance pour notre animal car il est un membre de la famille et que les coûts pour leur santé sont très cher,et j’ai été très bien renseigné par les membres de votre personnel merc
Insurer: Trupanion Canada
By:
Claims are handled very quickly and all personnel are very friendly.
Claims are handled very quickly and all personnel are very friendly.
Insurer: Trupanion Canada
By:
A Caring Company
I signed up, then cancelled the next day and then called back to reinstate the plan. Everyone I spoke with was wonderful and understanding.
Insurer: Trupanion Canada
By:
Quick and easy process
Quick and easy process
Insurer: Trupanion Canada
By:
Thank you!
Quick and easy!
Insurer: Trupanion Canada
By:
They helped so much when we needed it
We just had to put our sweet English bulldog down, he was in emergency for two nights on oxygen before we made the call. It was an extremely expensive bill and a very tough time for our family. Trupanion covered a very large portion of our final bill and the process was very quick and seamless. The last thing we wanted to be worrying about was money at that time and we were so appreciative of the turnaround time.
Insurer: Trupanion Canada
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