Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


Verified November 11, 2021

Helpful kind & knowledgible.

Helpful, kind, & knowledgible.

Insurer: Trupanion

By:

Useful
Verified November 11, 2021

Allison was bright cheerful accommodating and listened

Allison was bright, cheerful, accommodating and listened

Insurer: Trupanion Canada

By:

Useful
Verified November 11, 2021

fast and efficient

fast and efficient

Insurer: Trupanion Canada

By:

Useful
Verified November 11, 2021

Best pet insurance I’ve had

Fast and fair

Insurer: Trupanion Canada

By:

Useful
Verified November 11, 2021

Best and most educated compassionate emplyees in the industry!

Great overall experience. I trust my vet so I trust her recommendation for this company. Was treated very well and they told me all the ins and out of what's covered and what's not. Highly recommend

Insurer: Trupanion Canada

By:

Useful
Verified November 11, 2021

always nice accomplish what I need.

always nice, accomplish what I need.

Insurer: Trupanion

By:

Useful
Verified November 11, 2021

Drew was professional and very accommodating!

Drew was professional and very accommodating! He worked with me and explained the claim process.

Insurer: Trupanion

By:

Useful
Verified November 11, 2021

Excellent

Excellent customer service!

Insurer: Trupanion

By:

Useful
Verified November 11, 2021

Excellent Service.

Excellent Service. Extremely courteous and kind. Very knowledgeable!!!

Insurer: Trupanion

By:

Useful
Verified November 11, 2021

Friendly Knowledgeable attentive to my needs and ended with give me dog some extra love.

Friendly, Knowledgeable, attentive to my needs and ended with give me dog some extra love.

Insurer: Trupanion

By:

Useful

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