Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Helpfulfriendly and feel like they genuinely care about my pet
Helpful,friendly, and feel like they genuinely care about my pet
Insurer: Trupanion
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Ashley answered all questions I had and very pleasant to deal with
Ashley answered all questions I had and very pleasant to deal with
Insurer: Trupanion Canada
By:
Loving and Caring Insurer
Been with Trupanion for many years. Best insurance company in North America. They are fast and caring. Love them. I recommend them to all family and friends that have pets.
Insurer: Trupanion Canada
By:
Good value.
Good value. Good plan. Good service.
Insurer: Trupanion Canada
By:
I haven't had to use the pet insurance however so far the customer service has been excellent.
I haven't had to use the pet insurance, however so far the customer service has been excellent.
Insurer: Trupanion Canada
By:
I insured my puppy for over a year.
I insured my puppy for over a year. No hassles. They were very straightforward and when I decided to cancel my policy they made it very easy and offered me 3 days to change my mind. They were right on time reimbursing me and there were no admin fees. I would definitely recommend them for pet protection.
Insurer: Trupanion Canada
By:
I’ve been with the company since I had my dog.
I’ve been with the company since I had my dog. When she had a cataract surgery. I got all the help I need
Insurer: Trupanion Canada
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Trupanion has been great to work with.
Trupanion has been great to work with. Their online portal is user friendly and makes submitting a claim simple. Their review is quick and they give plenty of updates both through email and text. Customer service is also very responsive. I feel like my pets are cared for through Trupanion.
Insurer: Trupanion Canada
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You have provided great service so far.
You have provided great service so far.
Insurer: Trupanion Canada
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