Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


November 23, 2021

If you love your furbabies, you need to get them insured by Healthy Paws Pet Insurance

Healthy Paws Pet Insurance was the best decision and best investment I've made to provide care for my fur-babies. I am extremely pleased with Healthy Paws Pet Insurance: -excellent coverage -excellent customer service, -easy to file claims -quick claim processing -fast reimbursement via direct deposit. Please, if you have an animal companion, I implore you to investigate pet health insurance - and I think you'll agree that Healthy Paws Pet Insurance is the best choice. I strongly encourage you to get pet health insurance while your animal companion is young and healthy and has no pre-existing conditions. The older they get, the more difficult to get good coverage. When each of my dogs were young, I locked in 90% reimbursement with an annual deductible of $100 with no lifetime limits with healthy paws pet insurance, Each month, I paid the premium. I didn't have may claims for injuries or illness back them. But trust me, as your dog gets older, you will be thankful you have pet health insurance from them. Recently, one of my dogs had to go to the emergency clinic. It turned out he had a large tumor that needed to be removed and his intestines resected. A two week hospital stay, including surgery, diagnostics, cancer screenings and oncology treatments racked up $40,000 real quick. Want to know what was also real quick? Healthy Paws Pet Insurance. Want to know who is home with me bright-eyed and alert and playful? My dog. Thank you Healthy Paws Pet Insurance. Between our three dogs, Healthy Paws Pet Insurance has reimbursed probably $65,000. A price tag we couldn't afford without health insurance to insure that our furbabies received the healthcare they needed. Multiple times for each of these dogs, Healthy Paws Pet Insurance was the difference between euthanasia and having our furbabies continue you with us with a high quality of life.

Insurer: Healthy Paws

By: Daniel

Useful
November 23, 2021

Choose HealthyPaws , it’s a kind, thoughtful, efficient and very easy insurance company to work with.

I wish all insurance companies were this easy to work with! HealhyPaws was there when we needed them, with efficiency, speed, and surprisingly, such kindness! They genuinely care about our pets and their health, with supportive words and well wishes, I am pleased, and believe it is worth it.

Insurer: Healthy Paws

By: Lori

Useful
November 23, 2021

They Saved my Dog's Life

My policy with Pet's Best saved me from having to make a tough decision for my dog due to the excessive high cost of a long hospitalization. My 12-week-old puppy contracted leptospirosis and fell severely ill and required 10 days of hospitalization in the ICU. Knowing I had this policy meant that I could provide this care and he is home and back to his young self! The initial claims did take time to process, but they caught up quickly and processed all my claims for him at once! To make things easier ask your vet for the notes and records of the visit/ hospitalization and upload those to the website, this will save time as that is one less thing that they will need to do to process your claim.

Insurer: Pets Best

By: Mario

Useful
Verified November 23, 2021

Grateful for Trupanion

My dog Luffy undercame vomiting and diarrhea suddenly one day and was rushed to the nearby 24 hour Veterinarian Emergency Group. Being this was the first time I’ve ever had an emergency for a pet I was afraid for Luffy but knew he needed medical attention and decided his health was more important than the bills. Turned out he had to spend 4 nights in the ER, and what we thought was just an obstruction in his stomach was also impacted by intestinal issues. My girlfriend opened a CareCredit line and I had to use several credit cards to cover the charges. Luckily for us, Trupanion made the claims easy and gave us a sense of relief. Though I was initially skeptical about pet insurances I will make it a priority to have any pet we adopt in the future insured. Thank you Trupanion! You guys have no idea how much you guys have really helped us! We’re really grateful.

Insurer: Trupanion

By: Edwin

Useful
Verified November 23, 2021

Great quality service - great customer care.

Great quality service - great customer care.

Insurer: Trupanion

By:

Useful
Verified November 23, 2021

Happy camper

Hayley was awesome with the entire activation and sign up process.

Insurer: Trupanion

By:

Useful
Verified November 23, 2021

Helpful and friendly

Helpful and friendly

Insurer: Trupanion

By:

Useful
Verified November 23, 2021

Recommend to buy insurance for dogs

Answer my question very carefully

Insurer: Trupanion Canada

By:

Useful
Verified November 23, 2021

Inscription

Because it was an easy process to sign up

Insurer: Trupanion Canada

By:

Useful
Verified November 23, 2021

Great service

Great service

Insurer: Trupanion Canada

By:

Useful

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