Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Had a great experience with my first claim
They are very easy to contact, great customer service, fast with processing claims.
Insurer: Lemonade
By: Giovanna
Best decision ever!
Excellent insurance. Very easy to enroll your pets. They are very clear about what they cover and what they don't, so you know what to expect once you submit a claim. The only time there was a mix-up with invoices submitted, they quickly responded and fixed the issue. We feel very happy to have both our dogs insured with Healthy Paws. Highly recommend it!
Insurer: Healthy Paws
By: Carola
Super easy, efficient
It was super easy to claim, amazing super and no hassle to call.
Insurer: Lemonade
By: Rajesh
Excellent service
Signing up and getting a quote was quick and easy. Claims are processed in less than 24 hours and checks are cut within days. Overall, we are glad we signed up with Lemonade.
Insurer: Lemonade
By: Michael
Once again, Trupanion excels
You hear stories about how pet insurance companies do everything in their power to deny claims and not pay. Not Trupanion. We have had Trupanion since our dog was a puppy. He has had recurrent gastric problems over the years so we have had to use Trupanion numerous times. The process is so easy and the response is within a few days. Trupanion has covered exactly what they said they cover- not the exam fee - but everything else at 90%. I can’t say enough. Thank you Trupanion!
Insurer: Trupanion Canada
By: Susan
Always get great service from Trupanion
Always get great service from Trupanion
Insurer: Trupanion Canada
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I love my dog.
I love my dog. He needs surgery and you approved my claim. This means he will get his surgery be able to walk properly again. This has been a huge help and I will be recommending Trupanion to all my pet owner friends.
Insurer: Trupanion Canada
By:
Incredibly fast response !
Incredibly fast response ! Trupanion is the best pet insurance option a pet guardian/companion could ever have for peace of mind !!!
Insurer: Trupanion Canada
By:
Excellent service
J’ai aimé le service et malgrès qu’elle ne parlait que l’anglais elle était très patiente avec moi et ma bien informé
Insurer: Trupanion Canada
By:
Awesome
Sales person was very knowledgeable and friendly.
Insurer: Trupanion Canada
By: