Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I was pleased with everything thing about this company.
I was pleased with everything thing about this company... They answered all my questions honestly. And everyone I know, deal's with your company for pet insurance, and that why I decided to call you before made decisions to go elsewhere!
Insurer: Trupanion Canada
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Zero deductible?
I would have chose 10 except the agent didn't suggest I have the zero deductible for the first month. Just think that would be the best first month option as a show of good faith for new customers. Other than that great experience.
Insurer: Trupanion Canada
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My Cockapoo recently chewed and swallowed an object.
My Cockapoo recently chewed and swallowed an object. He required several X-rays including having to take him to Emergency Vet Clinic very late on a Sunday evening resulting in further X-rays at his regular vets and then emergency treatment at Toronto Emergency Animal Hospital. Trupanion were amazing covering these costs and keeping me informed of the claims process via email and text messages. Highly recommend Trupanion and thank goodness I had pet insurance??
Insurer: Trupanion Canada
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Simple Online Registration Process
Process was simple. I did encounter an issue and did not receive my welcome email, however I was able to contact your 24/7 support line and the representative I spoke to quickly figured out what happened and resolved the problem. My recommendation would be to add an email verification option to the online registration process.
Insurer: Trupanion Canada
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Our dog Louie is family!
Very positive experience. Agent was knowledgeable and helpful.
Insurer: Trupanion Canada
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Company is very responsive.
Company is very responsive.
Insurer: Trupanion
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Great communication and quick!
Great communication and quick!
Insurer: Trupanion
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Great insurance
They answered my questions and seem very helpful.
Insurer: Trupanion
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