Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Insurance is a must, Trupanion is a dependable provider
Our first year of dog ownership has been unexpectedly expensive, and would have been much more so if we hadn't signed up for pet insurance immediately. Our boston terrier puppy has had a string of unexpected and costly medical issues, including a drawn-out stay in the hospital for vomiting and stomach issues and a surgery to correct breathing issues. We've found Trupanion's coverage to be fair to their policy promises and their claim processing has been overall fast and painless. I would say check with your vet to see if they are able to process your claims directly. Ours does not, but we found the online claims system was pretty easy to navigate. In short, pet insurance is an absolute must for all new puppy parents considering how much medical treatment costs these days, and we've had a positive experience with Trupanion and would recommend them to others.
Insurer: Trupanion
By: Christina
Thanks!!
Thanks so much for your ease in filing a claim and your quick response. You can't imagine how much I appreciate it during this difficult time. And thanks for your kindness in the emails you send me.
Insurer: Trupanion
By: Marty
Caron’s review
Excellent customer service . The rep was very polite , explained all the detail with the coverage and answered all my questions . I ask a lot of questions and I never felt rushed. Very knowledgeable and professional.
Insurer: Trupanion Canada
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Excellent customer service and premiums
Excellent customer service and premiums
Insurer: Trupanion Canada
By:
Great coverage fast excellent customer support
Great coverage, fast, excellent customer support
Insurer: Trupanion Canada
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It was absolutely a fantastic experience dealing with your Service and also your representatives are do polite and lovely I am very thankful
It was absolutely a fantastic experience dealing with your Service and also your representatives are do polite and lovely, I am very thankful
Insurer: Trupanion Canada
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Knowledgeable and friendly customer service.
Knowledgeable and friendly customer service.
Insurer: Trupanion Canada
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Very fast turnaround.
Very fast turnaround.
Insurer: Trupanion Canada
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very helpful and easy to deal with
very helpful and easy to deal with
Insurer: Trupanion Canada
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