Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You have insured my pet for nine years and during that time have been stellar in handling all medical payment issues.
You have insured my pet for nine years and during that time have been stellar in handling all medical payment issues. Thank you for all you do. Even my little Mollie agrees. Woof ??
Insurer: Trupanion
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Ashley was very helpful with getting back in touch with the previous representative that I was speaking with & made sure I was getting the most effective support and getting back in touch with my previous representative which I didn't know was possible!
Ashley was very helpful and help me get back in touch with the previous representative that I was speaking with and made sure that I was getting the most effective support and getting back in touch touch with my previous representative which I didn't know was possible!! Thank you so much Ashley!!!
Insurer: Trupanion
By:
Great
Easy fast efficient
Insurer: Trupanion Canada
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Excellent service
Excellent service
Insurer: Trupanion Canada
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Great no nonsense sign up and pleasant knowledgeable phone staff.
Great no nonsense sign up and pleasant knowledgeable phone staff.
Insurer: Trupanion Canada
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I love Trupanion and am happy to have had it for the life of my little daxie.
I love Trupanion and am happy to have had it for the life of my little daxie. I find the service generally quick and efficient. There are a few things I think that should be covered that are not (like fees for taking the blood are not covered where the tests themselves are - this does not make sense or seem right to me.) I also am shocked at how fast the yearly premiums raised to over double what we initially started out with - whatever reasons they have for increasing the costs doesn't diminish the shock of this increase. In the long run over the life of our dog we have likely paid more in premiums than we have collected in claims but that is the way insurance works and we are happy to have had it. Staff have ALWAYS been wonderful and helpful.
Insurer: Trupanion Canada
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Best around on paper. We'll see in time if it's warranted.
It was simple online, but i decided to call anyway. I was given a questionable answer to my question: "Why is your phone price higher than my online quote from yesterday?" She answered, our rates increased a few dollars... That's where you lost 3 stars. On my second call, the CS rep told me why... It was because the "race" was different between my 2 quotes (Yorkipoo vs Yorkshire Terrier) which makes sense.
Insurer: Trupanion Canada
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My wife had problems with the sign-in and we got the answers/help we needed.
My wife had problems with the sign-in and we got the answers/help we needed. Ashlynn was great.
Insurer: Trupanion Canada
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Prompt and Easy to deal with
Prompt and Easy to deal with
Insurer: Trupanion Canada
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Smooth process with vet clinics very aware of Trupanion and its claims documentation which makes the process even smoother.
Smooth process, with vet clinics very aware of Trupanion and its claims documentation, which makes the process even smoother. Canadian mailing address should be more prominent on the website.
Insurer: Trupanion Canada
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